Privacy Policy

When you contact us by phone, email, or through our free estimate request form, we collect the information you choose to provide — typically your name, phone number, email address, project location, and details about the flooring work you are interested in.

Estimate requests are submitted through a third-party form provider (Jobber). When you submit a request, that information is handled by Jobber on our behalf and shared with us so we can respond to you. Please review Jobber's own privacy policy to understand how they handle data on their platform.

Like most websites, our hosting provider may automatically log basic technical information, such as your browser type, device type, and the pages you visit. This information is used only to keep the website running smoothly and is not used to personally identify you.

We use the information you provide to:

• Respond to your inquiry and schedule a free estimate or consultation
• Prepare measurements, recommendations, and project proposals
• Coordinate scheduling, materials, and on-site work
• Follow up with you about your project or warranty questions

We do not sell, rent, or trade your personal information to anyone. We share it only with the service providers that help us operate our business (such as our scheduling and form platform) and only to the extent needed to serve you.

Our website does not use advertising cookies. Our hosting platform may use essential cookies or similar technologies required for the site to function and load properly. We do not use these technologies to track you across other websites.

If you provide your phone number, we may call or text you to discuss your project, schedule appointments, or provide updates. Standard message and data rates may apply depending on your carrier. You can reply STOP to opt out of text messages at any time, or ask us to stop calling you.

We keep inquiry and project information only as long as needed to complete your project, honor any warranties, and meet record-keeping and tax requirements. After that, it is securely deleted or anonymized.

Our services are directed to homeowners and businesses, not to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

You may ask us at any time to access, correct, or delete the personal information we hold about you, or to stop contacting you for marketing purposes. Email us at contact@1-2-3-floor.com or call (586) 904-6200 and we will take care of it promptly.

Our website links to third-party services, such as our estimate request form. We are not responsible for the privacy practices of those third parties, and we encourage you to read their policies before submitting information through them.

We may update this policy from time to time as our business or the law changes. The effective date at the top of this page reflects the most recent version, and continued use of our website after an update means you accept the revised policy.

1-2-3-FLOOR — Metro Detroit, Michigan. Phone: (586) 904-6200. Email: contact@1-2-3-floor.com. See also our Terms of Service.